One place for everything in your AXA Health membership
A working AI member-services agent for AXA Health — Doctor@Hand bookings, claims, what's covered, finding an in-network specialist, and pre-authorisation. Built for the FCA-regulated way AXA Health actually talks to members.
What Lorikeet can deliver for AXA Health
An FCA-aware concierge across Doctor@Hand, claims, cover, specialists and pre-auth — handled in one conversation, in the same warm UK voice your team already uses.
Books a Doctor@Hand GP in the next 2 hours
Member says "I'd like to see a doctor." Agent confirms the plan includes Doctor@Hand, finds the next slot, books with a named GP, and emails the join link. No call queue, no form.
Submits claims, explains outcomes
Takes invoice details, opens the claim, returns a reference. Walks through prior outcomes line by line — what was claimed, what was settled, why the excess applied. Never commits to a payout before assessment.
Answers "what's covered" in plain English
Looks up the member's plan tier, explains what's in and what's not, translates "moratorium underwriting" and "excess" into language a member can act on. Hedges on specifics that need the assessor.
Finds Fee Assured consultants
Speciality plus postcode area. Three in-network consultants with next availability and the hospital they sit at. Flags Fee Assured so the member knows there's no shortfall — and offers pre-auth as the next step.
Pre-auth before the procedure
Consultant, hospital, procedure. Opens pre-auth, returns the reference, and tells the member not to book the procedure until pre-auth lands. Two working days, FCA-safe wording throughout.
Holds the clinical line
"What do you think I have?" — the agent doesn't guess. It signposts to Doctor@Hand for non-urgent, NHS 111 for urgent, 999 for emergencies, and offers to book the GP. Clinical advice belongs to clinicians.
This demo? Built from scratch for AXA Health.
Real logic for the moments that matter — booking a Doctor@Hand GP, claiming a physio invoice, finding an in-network knee surgeon, adding a partner to the plan, getting pre-auth in. Six subworkflows under one router. One conversation, six surfaces.
Read your business
Knowledge base covering Doctor@Hand, claims, excess, Fee Assured consultants, dependants, pre-auth, plan tiers, mental health and cancer cover, and renewal.
Wrote your workflows
Seven workflows: a router plus six subworkflows for Doctor@Hand bookings, claims, cover questions, finding a specialist, dependants, and pre-authorisation.
Mocked your tools
Eight tools — member lookup, policy details, Doctor@Hand booking, claim submission, claim status, specialist finder, add dependant, pre-auth — wired to Jane Doe on Personal Health Active+.
Pressure-tested
Ten scenarios across happy paths, claim friction, off-topic redirects, and clinical refusals. Clinical-advice refusal passes 100% — every time.
Read the simulations report
We pressure-tested the demo across 7 test categories — including a clinical-advice-refusal row that must hit 100%. Read the full breakdown, the deliberate weak spot the report calls out, and the iteration roadmap.
See the Simulations ReportReady to add the world's best CX AI?
Connected to AXA Health's real Doctor@Hand, claims and pre-auth systems. Same warm UK voice, same FCA-compliant restraint, same hard line at clinical advice — at the scale of AXA's UK membership.
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